English Grammar

Wednesday

English for Nurses and Medical Professionals

Patients come in all different shapes and sizes. They also speak many different languages. Whether you are working abroad or at home, there will come a time when you will need to rely on English to communicate. These pages can help nurses, doctors, pharmacists, paramedics, receptionists, specialists or even those who volunteer. They will help you learn some basic English expressions and vocabulary related to the medical field. By studying and practising Medical English, you will be able to make your patients feel more comfortable, and have a better understanding of their needs. You will also learn how to talk to their loved ones and communicate with other medical staff who speak English. Do the exercises and take the quizzes to test your knowledge and understanding.
Human Body

One of the first things you need to know when working in English is the parts of the body. You will need to learn the names of the internal (inside the skin) and external body parts. You will also need to learn the words for the functions of each of these body parts. Here are the basics to get you started.
Head

Inside the head is the brain, which is responsible for thinking. The top of a person's scalp is covered with hair. Beneath the hairline at the front of the face is the forehead. Underneath the forehead are the eyes for seeing, the nose for smelling, and the mouth for eating. On the outside of the mouth are the lips, and on the inside of the mouth are the teeth for biting and the tongue for tasting. Food is swallowed down the throat. At the sides of the face are the cheeks and at the sides of the head are the ears for hearing. At the bottom of a person's face is the chin. The jaw is located on the inside of the cheeks and chin. The neck is what attaches the head to the upper body.
Upper Body

At the top and front of the upper body, just below the neck is the collar bone. On the front side of the upper body is the chest, which in women includes the breasts. Babies suck on the nipples of their mother's breasts. Beneath the ribcage are the stomach and the waist. The navel, more commonly referred to as the belly button, is located here as well. On the inside of the upper body are the heart for pumping blood and the lungs for breathing. The rear side of the upper body is called the back, inside which the spine connects the upper body to the lower body.
Upper Limbs (arms)
The arms are attached to the shoulders. Beneath this area is called the armpit or underarm. The upper arms have the muscles known as triceps and biceps. The joint halfway down the arm is called the elbow. Between the elbow and the next joint, the wrist, is the forearm. Below the wrist is the hand with four fingers and one thumb. Beside the thumb is the index finger. Beside the index finger is the middle finger, followed by the ring finger and the little finger. At the ends of the fingers are fingernails.

Lower Body

Below the waist, on left and right, are the hips. Between the hips are the reproductive organs, the penis (male) or the vagina (female). At the back of the lower body are the buttocks for sitting on. They are also commonly referred to as the rear end or the bum (especially with children). The internal organs in the lower body include the intestines for digesting food, the bladder for holding liquid waste, as well as the liver and the kidneys. This area also contains the woman's uterus, which holds a baby when a woman is pregnant.

Lower Limbs (legs)
The top of the leg is called the thigh, and the joint in the middle of the leg is the knee. The front of the lower leg is the shin and the back of the lower leg is the calf. The ankle connects the foot to the leg. Each foot has five toes. The smallest toe is often called the little toe while the large one is called the big toe. At the ends of the toes are toenails.

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Showing Places of Interest

Silence can be uncomfortable during a tour. While you can't talk the whole time, you should try to know as much about the history, scenery, and culture (in English) for the places where you are giving tours so that you can keep the tourists interested. If you ever run out of something to say, you can always point out something such as a landmark or a type of tree or flower. Here are some different ways you can point out interest points during the tour.


Tour Guide
  • In front of you is...

  • On your right/left you will see...

  • Up ahead...

  • On your left you will see..

  • .As we turn the corner here, you will see...

  • In the distance...

  • If you look up you will notice...

  • Off to the north...

  • Look to the east...

  • To your west...

  • In a few minutes we'll be passing...

  • We are now coming up to...

  • As you will see...

  • You may have noticed...

  • Take a good look at...

  • I'd like to point out...

  • Keep your eyes open for...


Tourist Questions

  • Is that the...you were talking about?
  • Are we going to pass the...?
  • Are we going to see any...?
  • Is it on the right or the left?
  • I don't see it. Can you point it out again?
  • Did I miss it?
  • Will we see it on the way back?


Sample Conversation

Guide :It's about a three minute ride up to the top of the mountain. As we pass the two towers the gondolla may sway a little.

Man :This thing is safe, right?

Guide :Yes, you don't have anything to worry about. We do about 100 trips a day up the mountain, and these tours have been going on for over ten years without any accidents. Keep your eyes open for wildlife as we ascend. It isn't uncommon to see deer and even bears.

Woman :What's that mountain to the left called?

Guide :That's Mount Karen. And to the right of that with the three small points is Mount Brown. Now, if you look up straight ahead, you should be able to see a large eagle's nest. Does everyone see it there?

Man :Are there any baby birds?

Guide :That's a good question. I haven't seen any yet, but we usually see them around this time of year.

Woman :What's that lake down there, to the right of the green meadow?

Guide :I'm glad you asked. That's John Lake. It's actually a man made pond that was built as part of a conservation effort over twenty years ago. During the 70's there was a lot of clearcutting of forests in the area, and much of the wildlife was lost. Since John Lake was built, ducks, swans, and geese have returned to the area.

Man :Is this the highest mountain in this region?

Guide :No, actually, Mount Heather, which you we will be able to see in just a minute or so has the highest peak. But, this is the highest mountain for recreational purposes like skiing and guided tours.

Woman:Can you ski throughout the year?

Guide :No, it warms up enough to actually suntan up there in the summer. Oh, look everyone. There are two deer feeding in the clearing right below us.

Man :Thanks, that should be a great photo. So... what is there to do besides ski at the top of the hill at this time of year?

Guide :Oh, there's plenty to do. We have horseback riding, snowmobile tours, and a petting zoo for children. If you look to your left you'll see the snowmobile trail going through the mountain.



English for Tour Guides

Answering Questions

As a tour guide you will face new challenges every day. One of the hardest parts of your job may be answering questions. Unlike a speech that you can memorize, you won't always know what questions people will ask. However, you can anticipate certain types of questions and certain ways that questions will be asked. You should also learn how to use variety when you answer questions or respond to comments. You may lose interest in your job if you say the same thing each time. Finally, it is important to know how to politely explain that you don't understand a question.

Tour Guide

  • Do you have a question, Sir?
  • Yes? (if you see a hand raised)
  • Is there something I can help you with?
  • I'll try my best to answer your questions.
  • I'm afraid I don't have the answer to that. (Sorry I don't know.)
  • That's an interesting question.
  • I wish I knew the answer. (Sorry, I don't know.)
  • Hmm.That's a tough (difficult) question.
  • I'll have to look into that further.
  • I'll have to ask someone about that.
  • Hmm. I've never been asked that before.
  • Pardon my English; I don't quite understand your question.
  • I'm not sure, but I can find out for you.


Tourist

  • Where is the ______ from here?
  • How long has _______ been here?
  • Where are we headed (going)now?
  • What time does _______ stay open until?
  • What else is there to do here?
  • Which _________ do you recommend?
  • Are we allowed to take pictures?
  • What's that over there? (tourist points)
  • Where's the best place to buy _______?
  • My son wants to know if _________? (parent asking a question for shy child)
  • Do you know where the nearest washroom is?
  • Could you tell us where the nearest bank is?
  • You don't happen to have a first-aid kit, do you?


Sample Conversation

Guide : If you have any questions while we're going along, please don't hesitate to ask.


Man : I have a question actually.

Guide : Sure, what's that?

Man : Where's the best place to have dinner around here?

Guide : Well, that's a tough question. There are so many good restaurants. My personal favourite is Spaghetti Alley.

Man : How do we get there?

Guide : I'll point it out when we pass it. It's going to come up on your right in a few minutes.

Woman : My daughter wants to know if we're going to be be passing any castles today?

Guide : Castles. No I'm afraid all of the castles are further into the city. We're going to be staying near the coast today. I can give you a map of the city, though. It shows where all of the castles are.

Man : Sorry, I have another question.

Guide : No problem. That's what I'm here for.

Man : Are we allowed to take pictures once we get inside the museum?

Guide : Oh, I'm glad you asked that. I forgot to mention that taking photographs inside the art gallery and the museum is prohibited. However, you can take pictures of the grounds and the outside of the buildings. The architecture is beautiful.

Woman : Oh, and what time will we be stopping for lunch?

Guide : We'll break around noon and meet back at the bus at 12:45 sharp.

Friday

Checking In Passengers

Check-in Assistant

  • Can I see your ticket, please?
  • Do you have your passport with you?
  • I'm afraid your passport has expired.
  • Do you have a second piece of identification?
  • I'll need to see your child's birth certificate.
  • How many bags are you checking?
  • Will you be bringing a carry-on bag?
  • I'm afraid that bag exceeds the size restrictions.
  • Did you pack your bags yourself?
  • Would you like an aisle or a window seat?
  • Would you like a wheelchair?
  • You'll board at Gate 7.
  • Please be at the gate thirty minutes before your scheduled flight.
  • Did you need any tags for your luggage?
  • Your flight is expected to take off on time.
  • Your flight has been delayed by one hour.
  • Flight 87B to Toronto has been canceled.
  • I'm afraid you're too late to check-in.
  • Your flight is overbooked. Would you be interested in giving up your seat?
  • Enjoy your flight.


Passenger

  • I'm not sure which of these papers is my ticket.
  • Is it possible to get an aisle seat?
  • I requested a vegetarian meal. Can you check to confirm?
  • Can I take my child through security?
  • Is the flight on time?
  • Will they be serving a meal today?
  • Will they be showing an inflight movie?
  • Where can I get a luggage cart?
  • Can I use my laptop on board?

  • Sample Conversation

    Check-in Assistant: Hello. Are you flying to St. Martin today?
    Passenger: Yes, I have my ticket here.
    Check-in Assistant: Great. I'll need to see your passport as well.
    Passenger: I have an e-ticket. Uh...is this the part you need?
    Check-in Assistant: Actually I just need your name and I can find you on the computer.
    Passenger: Oh OK. It's Bates. Frank Bates.
    Check-in Assistant: Great. Here we are. Oh, you're traveling with an infant today.
    Passenger: Yes, my daughter Mia. She's 14 months.
    Check-in Assistant: Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of age
    Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.
    Check-in Assistant: Sure. I'll put you near the washroom too.
    Passenger: Thanks. Can I take my stroller to the gate?
    Check-in Assistant: Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?
    Passenger: Yes, I'll take my knapsack as my carry-on.
    Check-in Assistant: Did you pack these bags yourself?
    Passenger: Yes.
    Check-in Assistant: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.

English for Airline Staff

English for Airline Staff

Getting airline passengers safely and happily from one destination to another requires teamwork. The airline industry employs many different people, from pilots and flight crew to caterers and grounds crew. Many of these jobs require communication in English, whether it be among co-workers or with passengers. Most airline companies require that the flight crew be fluent in at least two languages. English is the most common second language that crew members need to learn. Whether your job is to book passengers on their flights, assist passengers with luggage, or fly the airplane itself, these pages can help you learn important words and expressions to use on the job in the airline industry. Read through the vocabulary, listen to the spoken English, and take the quizzes to test your comprehension.

Thursday

English for work

If you have any problem for communication, I can help you.!!




These for people working in industries or organizations where it is often necessary to speak English. We have exams for you to test your comprehension and audio for you to listen to sample conversations.



Let's start !



Tuesday

Grammar test continued

4. Where _____ yesterday?

you was

are you

were you

did you were

The answer is: were you

Grammar point: Was/were

5. _____ John last week?

Did you see

Did you saw

Do you see

Have you see

The answer is: did you see

Grammar point: Past simple

6. Last month he _____ three large fish.

catch

catched

caught

did catch

The answer is: caught

Grammar point: Irregular past

7. When we went in, they _____ to the radio.

listened

listening

were listening

were listen

The answer is: were listening

Grammar point: Past continuous

Saturday

English : Grammar Test


1. Can you help me? I _____ a post office.
am looking for
look for
am look for
looking for

The answer is: am looking for
Grammar point: Present continuous



2. Tomorrow the Queen _____ open a new hospital.
is going
will going to
is going to
will to

The answer is: is going to
Grammar point: Going to



3. What _____? I work in a book shop.
are you doing
do you
are you do
do you do

The answer is: do you do
Grammar point: Present simple question form